Privacy Policy

ACY POLICY

Last Updated: August 17, 2026

Pool Genie (“Pool Genie,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase products, request pool services, communicate with us, or otherwise interact with our business.

This Privacy Policy explains what information we collect, how we use and share it, and the choices you may have regarding your information.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Pool Genie, we may collect the following categories of information.

Information You Provide to Us

You may provide information such as:

Name;

Billing address;

Shipping address;

Service address;

Email address;

Telephone number;

Account login information;

Order and purchase information;

Pool and equipment information;

Information submitted when requesting a quote or service;

Communications with Pool Genie;

Product reviews, feedback, or survey responses; and

Other information you voluntarily provide.

Payment Information

When you make a purchase, payment information may be collected and processed by our payment processor or e-commerce platform.

This information may include credit or debit card information, billing information, or other payment details.

Pool Genie may receive limited information relating to your payment, such as payment status, transaction identifiers, card type, or the last digits of a payment card. We generally do not directly store complete payment card numbers when payments are processed through a third-party payment processor.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address;

Browser type;

Device type;

Operating system;

Pages viewed;

Referring website or source;

Approximate geographic location derived from your IP address;

Date and time of visits;

Products viewed;

Shopping cart activity;

Website interactions; and

Cookie and similar technology information.

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand website usage, improve our services, and measure the effectiveness of advertising.

2. HOW WE USE YOUR INFORMATION

Pool Genie may use personal information to:

Process and fulfill orders;

Process payments;

Arrange shipping and delivery;

Provide pool cleaning, maintenance, repair, or related services;

Schedule appointments;

Prepare estimates and quotes;

Communicate about orders or services;

Provide customer support;

Process returns, refunds, exchanges, and warranty requests;

Maintain customer accounts;

Detect and prevent fraud or unauthorized transactions;

Improve our website, products, and services;

Analyze website traffic and customer interactions;

Maintain the security and functionality of our website;

Comply with legal, tax, accounting, and regulatory requirements;

Enforce our policies and agreements;

Send marketing communications where permitted by law; and

Carry out other purposes disclosed to you when your information is collected.

3. ONLINE ORDERS & SHIPPING

When you place an order through Pool Genie, we may use your name, shipping address, contact information, order information, and other necessary information to process and deliver your purchase.

Information necessary to fulfill your order may be shared with service providers such as:

Shipping carriers;

Fulfillment providers;

Product manufacturers or distributors;

Payment processors; and

E-commerce technology providers.

We provide these parties only with information reasonably necessary to perform services related to your transaction.

4. POOL SERVICE CUSTOMERS

If you request pool cleaning, maintenance, repair, inspection, installation, or another local service, we may collect information about your property and pool system.

This may include:

Service address;

Pool size and type;

Pool equipment information;

Photographs of the pool or equipment;

Water chemistry information;

Service history;

Repair history;

Access instructions voluntarily provided by the customer; and

Notes necessary to perform or document services.

This information may be retained as part of your customer service history.

5. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites function properly and remember information about your visit.

We may use these technologies for purposes such as:

Maintaining shopping cart functionality;

Remembering preferences;

Keeping customers signed into their accounts;

Understanding how visitors use our website;

Measuring website performance;

Detecting fraud or security issues; and

Measuring or improving advertising.

Your browser may allow you to block or delete cookies. Disabling certain cookies may cause some website features to function improperly.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies.

6. ANALYTICS & ADVERTISING

Pool Genie may use third-party analytics and advertising services to understand how customers interact with our website and advertisements.

These providers may collect information through cookies, pixels, device identifiers, or similar technologies.

Depending on the services we use, this may include information about:

Pages visited;

Products viewed;

Purchases or conversions;

Advertisements viewed or clicked;

Device and browser information; and

General website activity.

Some advertising providers may use this information to provide or measure personalized advertising, subject to applicable law and the privacy controls provided by those services.

7. EMAIL & MARKETING COMMUNICATIONS

If you choose to receive promotional emails from Pool Genie, we may send information about:

Products;

Sales;

Promotions;

Pool-care information;

Seasonal services;

Special offers; and

Other Pool Genie news.

You may unsubscribe from promotional emails by using the unsubscribe link provided in the message.

Even if you unsubscribe from marketing communications, we may continue sending transactional or service-related communications, such as order confirmations, shipping notices, appointment information, invoices, safety notices, or communications concerning an active customer relationship.

8. TEXT MESSAGES

If Pool Genie offers text-message communications, we may use your telephone number to send communications you have requested or authorized.

Depending on your interaction with us, these may include appointment reminders, service updates, order notifications, or promotional messages.

Where consent is required, promotional text messages will be sent only with appropriate consent.

Consent to receive marketing text messages is not a condition of purchasing products or services.

Message and data rates may apply.

You may opt out of promotional text messages by following the instructions provided in the applicable message.

9. HOW WE SHARE INFORMATION

Pool Genie does not sell personal information for money.

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

Website and e-commerce providers;

Payment processors;

Shipping and delivery companies;

Manufacturers, distributors, and fulfillment providers;

Customer service providers;

Email and communication providers;

Analytics providers;

Advertising and marketing providers;

Accounting and professional service providers;

Fraud prevention and security providers; and

Other vendors that perform services on our behalf.

We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect our rights or property, investigate fraud, protect customers or others, or enforce our agreements.

Certain privacy laws may define some advertising or analytics disclosures as a “sale,” “sharing,” or “targeted advertising” even when no money is exchanged. Where applicable, Pool Genie will provide legally required choices concerning these activities.

10. PAYMENT PROCESSORS & THIRD-PARTY SERVICES

Our website may rely on third-party companies to provide payment processing, website hosting, e-commerce functionality, shipping, analytics, advertising, or other services.

Information provided to these third parties may be governed by both this Privacy Policy and the third party’s own privacy practices.

Pool Genie is not responsible for the independent privacy practices of third-party websites or services.

11. THIRD-PARTY LINKS

Our website may contain links to websites operated by manufacturers, shipping carriers, social-media platforms, payment providers, or other third parties.

Once you leave the Pool Genie website, the privacy practices of the third-party website apply.

We encourage you to review the privacy policies of websites you visit.

12. DATA SECURITY

Pool Genie uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account or personal information has been compromised.

13. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

Fulfill the purposes described in this Privacy Policy;

Maintain customer and service records;

Process transactions;

Provide warranty or customer support;

Meet tax and accounting requirements;

Resolve disputes;

Prevent fraud;

Enforce agreements; and

Comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

14. YOUR PRIVACY CHOICES

Depending on where you live and the laws applicable to you, you may have certain rights concerning your personal information.

These may include the right to request:

Access to certain personal information we maintain about you;

Correction of inaccurate personal information;

Deletion of certain personal information;

A copy of certain personal information;

Information about how personal information is used or disclosed; and

Opt-out of certain targeted advertising, sharing, or similar processing where required by law.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact Pool Genie using the contact information listed below.

We may need to verify your identity before processing certain requests.

15. DO NOT TRACK & PRIVACY PREFERENCE SIGNALS

Some browsers and devices provide privacy preference signals, including “Do Not Track” or other opt-out mechanisms.

Because standards regarding these signals may vary, our response will depend on the technologies used by our website and applicable legal requirements.

Where applicable law requires recognition of a legally recognized browser-based opt-out preference signal, we will process that signal as required.

16. CHILDREN’S PRIVACY

Pool Genie’s website, products, and services are intended for a general adult audience and are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

17. BUSINESS TRANSFERS

If Pool Genie is involved in a merger, acquisition, financing, reorganization, sale of assets, or transfer of some or all of the business, personal information may be transferred as part of that transaction, subject to applicable law.

18. CHANGES TO THIS PRIVACY POLICY

Pool Genie may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, or legal requirements.

When the policy is updated, the revised version will be posted on our website with an updated “Last Updated” date.

We encourage customers to periodically review this Privacy Policy.

19. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

Pool Genie

Privacy / Customer Service

Email: maggie@yourpoolgenie.com

Website: yourpoolgenie.com

When submitting a privacy request, please provide enough information for us to identify your account or transaction and understand your request.

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This Privacy Policy applies to information collected through Pool Genie’s website and related interactions with Pool Genie.